Register for NCUA / CUNA Tech Council Webinar to Help CUs Improve Online Services

NCUA & CUNA Technology Council
April 9, 2010 | COMMENTS

The National Credit Union Administration and the CUNA Technology Council will co-host a webinar on May 5 to help credit unions improve online services by featuring best practices in member technology solutions.

Scheduled to run from 2:00-3:30 p.m. EDT, the webinar will offer cutting-edge ideas for credit unions to better serve existing members and to attract new members - especially young, tech-savvy consumers.

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"We are happy to partner with NCUA to present this webinar to credit unions," said Rudy Pereira, Technology Council chair and senior vice president of operations and technology for Alliant CU in Chicago. "It's also important to note that the webinar isn't just for technology staff at the credit union. The content will be focused enough so that CEOs and marketing staff should attend as well as most of the CU's executive management team."

"Expanding online services will appeal to a new generation of consumers who want to pay bills online and check balances from their iPhones," suggested NCUA Chairman Debbie Matz.  "This webinar will help credit unions meet the needs of consumers who want a financial institution that's always open, everywhere, electronically."

Yet currently, Matz pointed out, "credit unions lag behind their peers in the financial industry in offering certain electronic services - especially portfolio management and mobile banking."

For this reason, the webinar will be divided into two main topic areas: best practices and areas that need improvement.

"Technology Council representatives will present examples and case studies to support each area," explained CUNA Councils Vice President David Rohn.  "First will be an overview of where credit unions are doing well: collaboration, remote deposit capture, channel normalization, image capture and settlement.  Second we'll look at some services and emerging areas that credit unions will need to focus upon in order to stay competitive: personal financial management, mobile banking, user interface, and social media."

"Credit unions that do provide these services have significantly higher consumer satisfaction ratings than other institutions offering similar services," Matz concluded.  "We hope that as a result of this webinar, more credit unions will have the electronic tools they need to satisfy their members and potential members."

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