Ten Proofreading Tips for the Way Word Marketer
Did you know dialing a toll-free 800 number could take you to a sex hotline?
I know this because a few years ago, I sent a promotional e-mail that inadvertently directed 150 of our distributors to a phone sex operator. Oops! I had transposed two digits in my company’s 800 number. Not exactly the kind of message you want to send anyone, let alone a very conservative group of customers.
I consider myself a meticulous proofreader, but let’s face it—even the most conscientious writers and marketers make mistakes. With the trend of companies becoming publishers and generating more content than ever, there are more typos than ever, both online and in print. The problem arises when error-riddled copy becomes the rule rather than the exception.
Some marketers believe misspellings, bad grammar and typos are not a big deal in the grand scheme of things. (They’re wrong. But that’s a whole other post.) I think most marketers want to eliminate costly and embarrassing errors, but they don’t have an adequate proofreading system in place. If they do have a dedicated proofreader, that person is often overwhelmed.
There are several things you can do to improve your proofreading process, which will ultimately help you save money, prevent embarrassment and maintain credibility.
Before you hit “send” or sign off on that final proof next time, consider the following guidelines:
1. Know the rules before you break them. Obviously, marketing content and advertising copy don’t always follow the rules of grammar. But if you understand the rules, you’ll know when they should and shouldn’t be broken. The simplest, most indispensable guide for English style and usage is still The Elements of Style by William Strunk, Jr. and E.B. White.
2. Create and follow a content style guide. Eliminate confusion or debate about what’s correct by creating an editorial style guide, which includes company standards and deviations from accepted rules. At the very least, designate a style manual that your writers and proofreaders should follow.
3. Don’t rely on spell check or grammar check. Spell check will catch common misspellings, but it won’t know if you misspelled a proper name or misused a word. And the grammar check is wrong more often than not.
4. Proof a hard copy.Proofreading on screen can be tricky. Proofing a hard copy is easier on your eyes and also makes it easier to proof changes from version to version.
5. Minimize distractions.Shut your door. Hang a “Do Not Disturb” sign. And unless you can listen to music without getting lost in it, turn off the iTunes.
6. Triple-check prices, phone numbers, and contact information. Think about what the omission of one zero in a price could cost you. Enough said. Your call-to-action is usually the most important thing that will be read. But how many times have you merely skimmed your phone number, web address and e-mail? All it takes is one transposed number or letter, and all your efforts are for naught.
7. Ditto for brand names and trademarks. There’s no quicker way to look bad in front of your boss or client than by butchering brand names. Follow your company’s or client’s standards.
8. Proof once backwards. Proofing your copy backwards helps you focus on every word and catch things you may have overlooked, such as duplicate words and misspellings.
9. Proof copy in the final layout. A whole new set of wrongs can occur after the copy is placed into the design. Here are a few things to look for:
10. Sleep on it.You lose perspective after reading the same thing again and again, especially if you wrote it. If possible, come back to your copy the next day with fresh eyes.
Carrie Chase is a freelance writer and editor in Sun Prairie, Wisconsin. This article originally appeared on her website http://www.magnetic-content.com. Contact her at email@example.com or 608-213-6992.
Mary Olson, VP Marketing
I made the same error with an 800 number 17 years ago. I had been in this job for less than 90 days when it happened. Unfortunately, it was a letter that was mailed to 5,000 members! I guess my bosses took pity on me, because I'm still here. However, we have been careful to actually dial any phone number we have in a marketing piece since then.
Posted by Mary Olson on 06/11/2012
The biggest mistake I've made at any job is not having someone else proof my work before going to print - even though I'm known as the keeper of the red pen. It looks even worse when it comes from marketing than from any other department. Great reminders Carrie!
Posted by Ariel Bilskey on 08/13/2012
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